Symba Marketing Co-Owner Nate the Great Peterman Explains the Value of Good Customer Service –

Those who’ve heard of Symba Marketing know the branding and creative agency has worked with hundreds of people across the globe, helping them gain positive attention from targeted audiences to boost traffic and sales. Nate Peterman is one of the successful entrepreneurs behind the marketing agency, working closely with his co-founder, Daniel Kiani, to exceed client expectations while continuing to scale the business. The dynamic duo has already scaled their business from zero to six figures in little to no time, proving to the naysayers that good customer service trumps everything, including paid advertisements. Now, Nate Peterman explains why customer service is so crucial for entrepreneurs who want to succeed in business.

“Many people think that running a successful business means spending a lot of money on marketing materials. Sure, marketing is often necessary in a lot of situations because you want to reach your audience, but there’s much more to it than that. We’ve managed to scale the business solely off referrals instead of paid advertisements. We’ve earned hundreds of referrals and have transformed into a six-figure business because we care about our clients and do what we can to help them,” shares Nate Peterman. “We address each client’s individual concerns, go over different strategies, and go above and beyond to help them meet their weekly, monthly, and annual goals. When you care about your clients or customers, it makes such a difference. They’ll tell their friends and family about you without hesitation.”

Nate knew when starting the business that customer service trumped everything else. Having held down multiple jobs as a teen and young adult, including positions at McDonald’s, Sheetz, and Rent-A-Center, he recognized the difference he could make in someone’s day by putting a smile on their face or helping them resolve a problem. Using his past experiences at these different jobs while working on scaling Symba Marketing with his business partner, he made sure to offer the kind of customer service experience he’d want to receive when shopping for products or services.

“If you think of how you’d like to be treated when working with a business, it gives you an idea of how to treat others when they hire you to provide a service. I knew that I wanted to make a difference for these people who’d come to us for help with branding and marketing. We’ve currently worked with more than 300 people, including influencers, helping them brand themselves and their businesses to do what makes them happy,” says Peterman. “We don’t plan on stopping any time soon and look forward to helping hundreds of future clients ready to take their marketing strategies to the next level.”

As a serial entrepreneur, Nate has spent quite a bit of time working with customers to provide services that truly meet the mark and satisfy them. So if there’s one person worth taking advice from when it comes to succeeding in business, it’s him. His success with Symba Marketing shows that if you care about your customers and prioritize their needs before anything, you can excel, gain a positive reputation, make more sales, and earn a great living from doing what you enjoy.